F.A.Q's
SHIPPING POLICY
- Please allow 7-10 business days for your items to ship
RETURNS AND EXCHANGES
- All sales are final BUT If we made a mistake when packing your orders or your items arrived damaged, we apologize and will be happy to take care of it for you. Please email support@sixtwentyfourco.com with your order number and a photo of the damaged or defective candle in its original packaging within 7 days.
FREQUENTLY ASKED QUESTIONS
- Whats in my candle?
- Say GOODBYE to those toxic candles that give you a headache while burning them. Our candles are crafted with a coconut wax blend that is gluten free, and toxin free. Our fragrance oil is phthalate free and we use high quality wood wicks.
- How do I care for my candle
- For the best experience with your 6-24 candle trim your wick before every burn. Allow candle to burn 4 hours on the first burn to ensure a full melt pool. Keep your candle away from open windows and drafts.
- Why is my flame so high?
- Mam/Sir TRIM YOUR WICK! Whenever you light your candle without trimming your wick it will have a negative effect on the burn of the candle.
- Why can't I smell my candle
- Your burning that small 8oz candle in that huge room. For best results burn your 8oz candle in a small to medium size room with the door closed for the first hour.